FAQ

GENERAL

Where are you located?

Our design and production studios are located in Northern Virginia, within the splash zone of Washington, D.C.

Products made in our studio ship from Northern Virginia, USA.

 

Is your studio open to the public?

While we are not open to the public for shop tours or visits, our online store is open 24/7. If you have questions, feel free to contact us.

 

Do you do custom work/commissions?

Yes! Please use our contact form if you are interested in commissioning us for a custom piece.

 

SHIPPING & RETURNS

Do you ship internationally?

Yes. We ship internationally via USPS Priority Mail International and DHL Worldwide Express. Shipping costs vary by destination location, and are calculated at checkout. International customers are responsible for acquainting themselves with their country's shipping policies, and are fully responsible for any customs duties or import fees. Please note that shipments can take longer if held up at customs.

 

How long will my order take to arrive?

Ship times vary depending on the shipping service selected and destination location. You may also experience delivery delays due to the current pandemic. Once your order has shipped, an order confirmation email containing tracking information is sent to you. Please check your email spam folder if you have not received a shipment confirmation email.

 

What is your return policy?

Please refer to our returns and refunds policy here.

 

Can I return sale items?

Sale items are not eligible for return. 

Please refer to our returns and refunds policy here.